What people are saying.

  • “Nora’s knowledge of the ITSM industry, and specifically IT service and support, is second to none. I have been in this industry for 32 years and interact with hundreds of clients per year. Nora stands out as one of the few professionals I have met who I consider to be an expert in the industry – an ITSM black belt!“

    — Jeff Rumberg- CEO, Metricnet

  • “Nora is very attuned to the challenges her customers experience and leveraged that to identify creative use cases, and launched a change management campaign, that resulted in high adoption and employee satisfaction. In short, she drove change that reflected positively for IT while making life better for all employees”

    — Pat Calhoun, CEO, Espressive

  • “In the 10 years that I worked with Nora, I have found her to be a self-motivated, strategic thinker that can work closely with all levels of management. Her creative solutions and process-focused skills helped to grow and achieve tremendous efficiencies”

    — Robert Mosquera- CIO, Softheon

  • “Nora has been a significant asset since the day she walked in the door. She handles challenges and seemingly impossible tasks in stride.”

    — Jack Wolf- CIO, Montefiore Health System

  • “Nora Osman is one of those rare speakers who immediately draws you in and keeps you captivated throughout. Her energy is infectious, and her ability to simplify complex topics is nothing short of remarkable. Watching Nora speak, whether it's about digital transformation, leadership, or fostering trust within teams, feels like having a conversation with a trusted mentor who just gets it. She doesn’t just present ideas; she brings them to life with real-world examples, stories, and a deep understanding of how businesses and people tick. It’s clear she speaks from experience, having worked across industries and geographies, which gives her insights that feel fresh, relatable, and actionable.”

    -John Palinkas, Managing Partner, Institute for Digital Transformation

  • “Nora shared insights and knowledge with our chapter members, her presentation gave everyone specific, real-world examples of best practices and techniques on how to improve their organization’s technical support operations.  We always appreciate presentations from people who have been in the trenches and have the lessons (and a few scars) to share with other IT support practitioners. She is such a polished presenter, one I highly recommend for other conferences and events of both a technical and non-technical nature.”

    -Jason Turner, Associate Director- Princeton University

  • “We were so lucky to have the brilliant Nora Osman share with the i.WILL community her inspiring story and impactful wisdom about how to elevate mind, body and spirit.  She was engaging, funny and incredibly captivating.  When Nora speaks, it is an event that is not to be missed.” 

    -Andrea Markstrom, Founder & CEO, i.WILL & CIO, Schulte Roth & Zabel LLP   

  • “Nora’s particular gift as a technologist is to appreciate that the best solutions elevate human experience. As a speaker or panelist, she rightly discerns her audience’s yearning to center customer and employee experience. She draws upon concrete examples from her own leadership to show how technology procurement, development, and implementation can and must contribute to human flourishing.”

    -Daniel Pryfogle- Founder, Signal Hill

  • “Nora was a pleasure to work with. At CCW, we strive to include the most experienced, engaging and well-versed speakers, Nora exceeded expectations and delivered highly relevant insights. During our conversation, Nora touched on prioritizing the human element in an AI-driven world. She excels at taking high level topics and making them more accessible and actionable.”

    -Brooke Lynch, CCW, Customer Management Practice

  • “It was an honor to have Nora Osman speak at our VISIONS CIO CISO Leadership Summit. Her session was a standout, delivering invaluable insights into how organizations can prioritize talent development in the evolving landscape of AI and digital transformation. Nora brought a unique blend of expertise, passion, and energy to her presentation, capturing the audience’s attention from start to finish. Her ability to make complex concepts understandable and relatable set her apart, making the session both engaging and informative. We received overwhelmingly positive feedback from our attendees, who found her insights not only relevant but also inspiring. Nora truly delivered a presentation that added significant value to our event, and we look forward to the opportunity to work with her again in the future.”

    -Brooke Lowery, Group Content Director, Visions CIO/Quartz Network

  • “Working with Nora Osman as my executive coach was a transformative experience. She taught me how to bolster my executive presence, both online and in person. Nora provided alternative perspectives on challenging scenarios and encouraged me to see the personal growth I hadn’t noticed in myself. She recognized how far I had come during our sessions, which helped me acknowledge strengths I hadn't fully realized. Even after our sessions ended, Nora followed up with continued support, motivating me to stay on track with my career path. I’m appreciative of her guidance and highly recommend her to anyone looking to elevate their leadership skills.”  

    -Jessica Haas, Program Manager

  • “Nora has exceptional skills as a coach. Having had the privilege to have her coach me directly,, I can confidently say that her coaching has been transformative for my professional development and growth.  She possesses a rare combination of expertise, empathy, and a genuine commitment to the success of those she coaches. I am immensely grateful for her guidance and proud to have had the opportunity to be coached by and learn from such an outstanding leader.”

    -Anthony Scaffidi- IT Applications Director

  • “While being directly coached by Nora, she supported my intellectual growth and development by encouraging creativity and imagination. Nora asked the right questions to guide me toward my career objectives, helping me improve my skills in communication, management, and leadership. She has helped me develop as a servant leader and has significantly guided my career.” New List Item

    -Roger Springer- Produc Manager, Service Management

  • "Nora Osman is an exceptional executive speaker and panel moderator, effortlessly guiding discussions with her deep industry knowledge and sharp insights. Her presentations are not only compelling, but also tailored to address the unique needs of her audience, fostering both engagement and clarity."

    -John Suguitan, Global Head of Executive Engagement C-Visions International

  • “Nora has been a cornerstone in my career development, coaching me from my earlier role in administration to becoming a pioneer in artificial intelligence within my company. Her strategic guidance and deep understanding of technology and customer experience have driven my growth in various roles , enhancing customer satisfaction , improving service delivery , and leveraging AI to optimize operations within the Health Care System. Her unwavering belief in my potential and visionary leadership have profoundly help shape my professional and personal journey. I am truly grateful for her transformative impact on my life and career.” New List Item

    -Ashley Albarracin, AI/Customer Quality Specialist

  • “Her unwavering dedication has played a pivotal role in transforming Montefiore's IT operations, resulting in an exceptional customer experience over the years. While Nora collaborated closely with many colleagues, it was her extraordinary leadership and the inspiration she provided to her remarkable team that truly made these achievements possible.”

    Robert Dalrymple- CISO, Maimonedes Hospital

  • “Nora builds strong teams providing exceptional, customer-focused services. She is an inspiration to the women in IT, demonstrating powerful, confident leadership in a field traditionally dominated by men. She is valued as a visionary, change agent and advocate who is willing to go to bat to support her team.”

    — Allison Vail- VP of Quality & Patient Safety, Montefiore Health System

  • “Nora is someone who you want involved. She not only steps up, applies her broad technical and operational knowledge and makes excellent suggestions-- but also does what it takes to MAKE IT HAPPEN”

    — Jean Gillman- VP of Development, Broadridge Financial Solutions