ADVISORY SERVICES
Norvana’s advisory services offer strategic insights and practical solutions to help executives and businesses excel in today’s dynamic market environment. Leveraging Nora Osman’s extensive experience and deep understanding of technology and customer experience, Nora guides leaders through transformative changes to drive growth and enhance operational efficiency.
Strategic leadership development: Empower your leadership team with the skills and knowledge to drive innovation and decision-making.
Customer experience optimization: Refine your customer interaction strategies to deliver outstanding service and build lasting loyalty.
Operational efficiency improvement: Streamline processes and leverage technology to maximize productivity and reduce costs.
Human Resource Alignment & Training
Starting with people, an organization’s most critical asset, the following is identified and crafted as part of a customized training programs for all levels:
Identification of necessary talent.
Gaps in training.
Elements needed to foster a growth-oriented culture.
Conceptualization and implementation of a path for organizational change management.
Roadmap for the communication of a successful transition.
Service Strategy & Design
With expertise in service strategy design and implementation, the following key processes and strategies needed to evolve operations are outlined:
Work with teams to set reasonable targets for milestones.
Goal-setting for service levels.
Identification of necessary performance indicators.
Incorporation of all elements into an actionable, balanced scorecard for implementation and ongoing management.
Digital Transformation
Leveraging the power of new technologies such as AI and Robotic Process Automation is paramount in the current digital era. These tools can unlock efficiencies when guided by Norvana’s real-world experience in digital transformation, including:
Designing service portals.
Form digitization.
Virtual assistants (chatbots).
Automating workflows.
