Where Operational Excellence Meets Emotional Intelligence.

Nora Osman, Founder of Norvana

Advisor, Keynote Speaker & Coach

As a business and entrepreneurial speaker with a rich career spanning healthcare, technology and finance, Nora brings a distinct global perspective to her engagements, shaped by extensive travel and diverse business initiatives. Her extensive expertise includes significant achievements in employee engagement, customer experience, and the development of high-performing teams. Known amongst her peers for her contagious enthusiasm and pragmatic approach to industry challenges, she is a published author with contributions to the CIO Review, who values the strengths and contributions of clients and collaborators.

Reimagine What’s Possible

Human Resource Alignment & Training

With custom training programs for all levels, Norvana works to identify the necessary talent, gaps in training, and all elements needed to foster a growth-oriented culture.

Service Strategy & Design

Norvana provides a roadmap for service strategy design and implementation, as well as actionable scorecards with reasonable targets for milestones, service levels and performance indicators.

Digital Transformation

Norvana’s real-world experience informs the implementation of efficiencies such as AI and Robotic Process Automation, harnessing the power of the latest digital technologies.

Latest Articles

  • “Nora has been a significant asset since the day she walked in the door. She handles challenges and seemingly impossible tasks in stride."

    ~ Jack Wolf, CIO - Montefiore

  • “Nora’s knowledge of the ITSM industry, and specifically IT service and support, is second to none..,Nora stands out as one of the few professionals I have met who I consider to be an expert in the industry – an ITSM black belt! Nora knows how to set goals, motivate a team, and get things done in large part because of her deft interpersonal touch.”

    ~ Jeff Rumburg, Principal/CEO- MetricNet

  • “Her unwavering dedication has played a pivotal role in transforming Montefiore's IT operations, resulting in an exceptional customer experience over the years. While Nora collaborated closely with many colleagues, it was her extraordinary leadership and the inspiration she provided to her remarkable team that truly made these achievements possible."

    ~ Robert Dalrymple, CISO- Maimonides

  • “Nora is a rare individual that brings energy and skill to every endeavor she is involved with, and DELIVERS. She not only steps up, applies her broad technical and operational knowledge and makes excellent suggestions-- but also does what it takes to MAKE IT HAPPEN. And Nora does everything she does with class, poise and professionalism."

    ~ Jean Gillman, VP Development- Broadridge Financial Solutions