Simply enable your creative journey and optimize the customer experience!
Welcome to Norvana. With over 20 years of experience in transforming technology teams, Norvana delivers optimized, WOW customer experiences that truly make an impact. Dedicated to enhancing human connections through service strategy and design, digital transformation, and aligning human resources with broader business goals, these services are simple, solid, and scalable - qualities that make customers smile and businesses thrive. Let’s collaborate to bring this transformational energy to your organization.
ACCOMPLISH YOUR GOALS
Human Resource Alignment & Training
With custom training programs for all levels, Norvana works to identify the necessary talent, gaps in training, and all elements needed to foster a growth-oriented culture.
Service Strategy & Design
Norvana provides a roadmap for service strategy design and implementation, as well as actionable scorecards with reasonable targets for milestones, service levels and performance indicators.
Digital Transformation
Norvana’s real-world experience informs the implementation of efficiencies such as AI and Robotic Process Automation, harnessing the power of the latest digital technologies.
Nora Osman - Keynote Speaker & Coach
As a business and entrepreneurial speaker, with a rich career spanning healthcare, technology and finance, Nora brings a distinct global perspective to her engagements, shaped by extensive travel and diverse business initiatives. Her extensive expertise includes significant achievements in employee engagement, customer experience, and the development of high-performing teams. Known amongst her peers for her contagious enthusiasm and pragmatic approach to industry challenges, she is a published author with contributions to the CIO Review, who values the strengths and contributions of clients and collaborators.
